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Terms & Conditions
  1. INTRODUCTION

1.1. The terms and conditions below relate to the subscription game “Always In” and are effective from earliest 2 February 2023.  All entries into, and participation in, “Always in” are governed by these terms and conditions.

1.1.1The Scottish Children’s Lottery supports The Scottish Children’s Lottery Trust (registered number SC046177) which is a Scottish Charitable Incorporated Organisation (SCIO) (“the charity”) The Charity is regulated by the Office of the Scottish Charity Regulator (“OSCR”).

1.2. The Charity has appointed MBC ELM Limited (“us”) to promote and manage its Lottery. We are regulated and licensed as an External Lottery Manager (ELM) by the UK’s Gambling Commission (www.gamblingcommission.gov.uk) with licence number: 045374-R-324694-005 and 045374-N-329306-001. Our address for correspondence is MBC ELM Limited, 272 Bath Street, Glasgow, G2 4JR. Our Gambling Commission Account Number is 45374.

1.3. The Charity has the primary objective of supporting children in Scotland. The Charity will donate at least 20% of ticket sales for its Lottery to Good Causes connected to its own purposes. You can learn more about the Charity by visiting its website.

1.4. The Charity is licensed by the UK’s Gambling Commission to operate their society Lottery under the Gambling Act 2005. The Charity is an independent organisation, and you can read more about them by following the links on our websites. The Charity decides for itself which Good Causes to donate money to from its Lottery ticket sales.

1.5. We will post the current terms and conditions on our website, along with the rules or conditions applicable to entry for the Lottery and other promotions (subject to specific promotional terms and conditions).

1.6. We may change these terms and conditions from time to time. The updated terms and conditions will be published on our website at least 14 days in advance of any change(s) coming into effect. If you are an online customer, we will notify you via your provided email address at least 14 days in advance of the change(s) coming into effect. We may require positive acknowledgement from you before we will accept any further deposits or ticket purchase from you.

1.7. We may change these terms and conditions from time to time. The updated terms and conditions will be published on our websites at least 14 days in advance of the change(s) coming into effect. If you are an online customer, we will notify you via your provided email address at least 14 days in advance of the change(s) coming into effect. By continuing to buy tickets or subscribe, you agree to be bound by these rules. Your rights as a customer if you do not wish to agree to new terms and conditions are detailed in 7.2

 

  1. DEFINITIONS

2.1. Any words within these terms and conditions that start with a capital letter shall have the following meanings:

“Always In” means the subscription game offered by the Scottish Children’s Lottery available to play at www.alwaysinlottery.com. Customers are offered the chance to participate in all Scottish Children’s Lottery draws, including the Annual Draw for a set price of £9.75 collected monthly in advance. Entries to all draws cost £1 each and the monthly payment is used to cover entries as they fall due;

“Additional Entry” means an additional entry into the Annual Draw won by players of Always In by matching either the bonus ball or two main numbers in a standard Monday or Thursday Draw;

“Annual Draw” means a draw offered to players of Always In and takes place 3rd Saturday of December each year. Entry costs £2. The result of the Annual Draw will be published within 1 week of the draw taking place;

“Ball Machine” means the ball machine that we may use for the Lottery Draw;

“Bank Holiday” means a day when banks in England or Scotland are generally closed for business;

“Bonus Ball” means the number drawn in addition to the 5 (five) Main Numbers;

“Certified RNG” is a Random Number Generator (RNG) that may be used to generate the winning numbers for the Lottery draw. Our RNG has been certified by a Gambling Commission approved test house to be generating outputs that are random, unpredictable and not reproducible;

“Charity” means a Scottish Charitable Incorporated Organisation (SCIO) licensed and regulated by the Office of the Scottish Charity Regulator (“OSCR”). They are also licensed by the UK’s Gambling Commission to operate and promote a society lottery under the brand name Scottish Children’s Lottery;

“Computer System” means the software and infrastructure we use to operate the Lottery;

“Direct Debit” means a recurring, scheduled payment from your Registered Payment Method for entry into multiple draws;

“Direct Debit Guarantee Scheme” means the scheme operated by banks and building societies, that protects you in the rare event that there is an error in the payment of your Direct Debit;

“Draw Lockdown” refers to the time at which it is no longer possible to buy a Ticket for that night’s Lottery. The Draw Lockdown is 10pm on draw nights;

“Excluded Person” means a person who does not meet the eligibility criteria set out in clause 3 and who falls within any of the categories set out in clauses 5 together with such other persons (or category of persons) as we, a relevant Charity and/or the Gambling Commission may specify or agree from time to time;

“Free Ticket” means a free Ticket that we may offer to Players during a promotion from time to time when the terms of the promotion are met (for example, buy £x worth of Tickets and get a free Line);

“Funds” means the value of the money held in your online Player Account that is available to use to purchase a Ticket or withdraw to your Registered Payment Method;

“Good Causes” means projects aimed at the alleviation of child poverty and hardship in Scotland;

“Jackpot” or “Jackpot Prize” means the top prize in any Lottery;

“Line” means each individual selection of 5 (five) numbers entered into a Lottery;

“Lottery” means the society lottery operated and promoted by a Charity, and comprising any or all of the following: the Lottery Draw, Instant Win Lotteries or other lotteries offered from time to time;

“Lottery Draw” means the main lottery draw conducted by The Scottish Children’s Lottery;

“Monthly Jackpot Draw” is a draw held on the last Saturday of each month at 10pm for all subscriber customers. All numbers must be matched in this game to win the Jackpot prize. Tickets cost £1.50.

“Monthly cut off” is the date advertised on our website where new subscribers to Always In must have signed up to enter all draws from the following calendar month or as described on the site. If a Monthly cut off is missed, customers are in all draws from the next but one calendar month. Customers can calculate which draws they are entered into from both our website and any welcome email they may receive;

“Player” means a person who enters a Lottery and meets the eligibility criteria set out in clause 3 and in the case of a syndicate, means the person who buys the ticket on behalf of the syndicate;

“Player Account” means the online account you set up with us when you register as a Player, and that is described in clause 6;

“Prize” means the prize monies, non-cash prizes, or Annual Draw Ticket prize that you could win in a Lottery, Raffle or any other competitions we may hold from time to time;

“Prize Capping” means the process that we may use in order to limit the total value of cash Prizes in a single Lottery Draw to £100,000, or that of the total Jackpot Prize pool to £50,000 in a single Lottery Draw when more than one Player has matched the Jackpot Winning Numbers;

“Raffle” refers to any free/bonus raffles (fully funded by MBC ELM Limited) that we may hold from time to time;

“Raffle Draw” means the draw that takes place for all eligible Raffle entries;

“Registered Payment Method” means the bank or building society account held in your name from which you set up a Direct Debit into your online Player Account;

“Super Friday Raffle” is a free to enter raffle draw. Customers who match 2 or 3 numbers or the bonus ball in any preceding Monday or Thursday draw online will be entered into this free raffle which takes place every Friday. There is at least one free entry per customer for each qualifying winning line (see pay tables). The prize pot will be a minimum of £500 weekly. Prizes will be as advertised on our website and drawn at random. Winning customers will be emailed and their prize, and the mechanic to claim if any, paid to their bank account within 14 days.

“Subscription Player” means a Player who pays for a Lottery Ticket using a Direct Debit;

“Ticket” means the electronic ticket allocated to a Player by our Computer System that bears the numbers entered into the Lottery for that Player;

“Winning Number” means each of the five numbers between 1 (one) and 49 inclusive, drawn at random in the Lottery Draw, before a Bonus Number is drawn;

In addition,

“us” / “we” / “our” refers to MBC ELM Limited
“you” /”your” refers to a Player.

  1. WHO CAN PLAY?

3.1. To enter the Lottery and to be eligible to win a Prize, you:
3.1.1. must be 18 years of age or over (please note that underage gambling is an offence);
3.1.2. must be a resident of Great Britain;
3.1.3. must have a Player Account with us if you are participating online;
3.1.4. must have not failed our age and identity verification process as required by law, which may include providing proof that you are aged 18 or over;
3.1.5. must comply with these terms and conditions and any other rules of the Lottery notified by us;
3.1.6. must not be an Excluded Person.

3.2. A syndicate may enter the Lottery. If participating online, one Player within the syndicate needs to have an online Player Account in order to buy Ticket(s) on behalf of the syndicate. We are not responsible for management of a syndicate. It is the responsibility of each member of a syndicate to ensure that they agree rules for management and operation of the syndicate with the other members. If you buy a Ticket on behalf of a syndicate, it is your responsibility (not ours) to ensure no syndicate member is an Excluded Person.

  1. CONDITIONS OF ENTRY

4.1. All entry instructions communicated by us and that are available on our website shall form part of the terms and conditions of a Lottery or Raffle.

4.2. When you buy an Always In Subscription, you acknowledge and agree that:
4.2.1. you will be entered into a Lottery, promoted by a relevant Charity on the date of the Lottery draw for which each individual participating Ticket is valid;
4.2.2. a minimum of 20% of the Ticket price will go towards Good Causes; and
4.2.3. any misrepresentation of fact as to your eligibility, whether intentional or unintentional, will make you an Excluded Person and ineligible to win a Prize.
4.2.4. You are allowed a maximum of 6 Lines per customer per draw (excluding the Annual Draw). This is a limit set to promote responsible gambling. If we believe you have more than 6 Lines (excluding the Annual Draw) in the game, we will write to you to tell you which lines we will cancel and details of any refund due to you.

4.3. You agree to be bound by these terms and conditions, all rules and conditions on our website for entry to a Lottery Draw, Raffle or promotion, any applicable sections of The Gambling Act 2005 and any relevant regulations made under it from time to time. If you have not complied with the relevant rules, terms and conditions, we will not be liable for any loss or damage you suffer. This includes the loss of opportunity to enter a Lottery or Raffle and/or right to receive a Prize.

4.4. Your Lottery Draw Tickets will only be considered as valid (and hence eligible for a prize) if you have not failed any verification process we may reasonably use in accordance with the current law. We will have sole discretion as to whether to accept any entry to the Lottery and pay out a Prize. We may refuse any entry to the Lottery or withhold any Prize if we have reasonable grounds to believe that any applicable terms and conditions have been breached. In exercising our discretion under this clause 4.4, we will rely on our own logs and records, and our decision will be final and binding.

  1. EXCLUDED PERSONS

5.1. Excluded Persons are not eligible to participate in the Lottery or to receive any Prizes.

5.2. We treat the following persons as Excluded Persons, and therefore, not eligible to participate in the Lottery:

  1. director, employee or trustee of (i) MBC ELM LTD., (ii) any SCIO directly associated with MBC ELM LTD;
  2. board of directors or management team of MBC Lotteries Ltd;
  3. employees of key IT contractor or supplier of the Lottery product;
  4. customer service agent providing service to MBC ELM LTD;
  5. immediate family members* of group 1. to 5. as listed above living in the same household;
  6. a self-excluded person;
  7. any person who does not comply with these T&Cs.

5.3. We reserve the right to exclude any Player from the Lottery when required by any relevant authorities or if we believe, in our sole discretion, that the Player may be using technology to gain an unfair advantage over other Players of the Lottery.

5.4. By participating in the Lottery, you warrant that you are not an Excluded Person.

*Immediate family members include parent, step-parent, child, step-child, spouse and sibling.

  1. ALWAYS IN ONLINE PLAYER ACCOUNT

6.1. To participate in the Lottery online through your Always in Subscription, you need to have a Player Account. You may apply to set up a Player Account by successfully completing our online registration or by contacting our Customer Service team.

6.2. You must tell us your name, date of birth, address, and email address before we can complete the set up of your Player Account.

6.3. Once your Always In Online Player Account has been successfully set up, manual or automatic identity and age verification checks may be carried out

6.4. We may contact you in order to perform a manual verification. We will require a copy of one document from each of Group A and Group B below, to be sent to us by email or by post. The same document cannot be used to satisfy requirements from both Group A and B. If you have changed your name recently, you are also required to send us a copy of a document from Group C.

Group A – The following documents can be used as proof of ID and age:

  • Current Passport (full copy of photo page);
  • Current UK or EEA photocard Driving Licence (excluding provisional licence); or
  • EEA member state identity card.

Group B – The following documents can be used for proof of address:

  • Utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months;
  • Bank / Credit Card statement dated within the last three months;
  • Current UK Driving Licence (if not used in Group A, and excluding provisional licence); or
  • EEA member state identity card (if it carries the address, and not used in Group A).

Group C – The following document can be used as Proof of Name Change (in addition to Group A and B, if applicable):

  • Marriage Certificate;
  • Deed Poll letter (change of name); or
  • Decree Absolute (divorce letter).

You must send us the requested documents to allow us to verify you. If we are not able to successfully verify you, your account will be suspended. We may have to cancel your Direct Debit subscriptions, refund any ticket purchase and void any winnings.
If we subsequently discover that you were not, or are no longer, eligible to open a Player Account, we reserve the right to suspend or terminate that Player Account.

6.5. Deposits and withdrawals can only be made via your Registered Payment Method. If your Registered Payment Method is a jointly owned bank account, you accept that all payments that we make to you from your Player Account will be paid to that joint account. If you change your Registered Payment Method or bank account, we may need to perform further checks to verify the ownership of the new Registered Payment Method or bank account before accepting it, and we reserve the right to do so.

6.6. If you tell your bank or building society that your Registered Payment Method has been used, without your authorisation, to make a payment into your Player Account, and they ask us to return the payment to your Registered Payment Method, we will suspend your Player Account and investigate the matter. If we have to return a payment to your Registered Payment Method under this clause, and doing so would cause the balance on your Player Account to fall below zero, we will seek to recover the debt from you.

6.7. If  you set up a Direct Debit, you will be bound by the terms of the Direct Debit Scheme and the Direct Debit Guarantee Scheme.

6.8. If  you are a Subscription Player, we must receive payment for a Ticket before the Lottery Draw. This means that if a Direct Debit is recalled or rejected by your bank, any ticket associated with the failed payment will be withdrawn from the applicable Lottery Draw and will not be eligible for any Prizes in any subsequent Lottery Draw associated with that ticket. If we have to return a payment to your Registered Payment Method under this clause, and doing so would cause the balance on your Player Account to fall below zero, we will seek to recover the debt from you.

6.9. The balance in your account consists of the following categories:

6.9.1. Bonus – this refers to promotional bonuses we offered to you which may be used to purchase tickets. Withdrawal of Bonus Funds is not permitted. Bonus funds are paid by MBC ELM LTD. These could be awarded to get you into the game before you have a subscription balance or to cover any system or banking error. Bonus funds may expire if not used for the purpose they were awarded.

6.9.2. Subscription Funds – this refers to funds collected from your bank account via Direct Debit. These funds are ring-fenced and can only be used by the system to purchase tickets.

For your current balance, please contact Customer Service.

6.10. We will also apply payments from your account in a particular order. When you hold Bonus Funds in your account, these are spent first. After that, we take payments from any Funds in the ‘subscription’ balance.

6.11. Where, for technical or system reasons your subscription balance would inadvertently become negative in a month for which a successful payment has been received, we may at our discretion award bonus funds to allow purchase of ticket(s). Any such bonus would be paid by MBC ELM LTD. As we normally receive your payment for the next month in advance, this is automatically added to your subscription balance and may be used to cover any shortfall at the end of each current month. For example, if you pay £9.75 for a month with 10 draws, then assuming we receive a further subscription payment from you for the following month in advance, this would be used in part to cover the 10h draw.

6.12. You can cancel your Always In subscription at any time. Upon receiving your cancellation, we will play out any remaining subscription balance in your account. Any Additional Annual Draw entries you may have won will be played out at the time of the Annual Draw. Any final winnings will be paid to your registered bank account. If there is a subscription balance of over £1 remaining after your subscription is cancelled and all remaining tickets have been purchased this will be returned to your last known payment method. Please contact us for payment of any remaining balance of under £1.

6.13. If you wish to suspend or delete a Direct Debit subscription, you can do so by contacting us or your Bank. All Lottery Ticket(s) purchased and all subscription payment(s) collected before you suspend or delete your Direct Debit subscription will remain valid. The system will continue to purchase tickets according to your subscription(s) until all subscription funds previously collected are exhausted. We will stop collecting Direct Debit payments at this point, and you will not be entered into any subsequent Lottery Draws except for the Annual Draw if you have won any additional tickets for this event.

6.14. If your Direct Debit collection is rejected by the Bank and/or we do not receive the funds for whatever reason then we will not enter you into draws until such times a payment has been received. In most cases, this will mean you will re-enter the draws after successful payment in the following calendar month.

6.15. If payment is not received for your Annual Draw entry, then only Additional Entries previously won will be entered.

6.16. If you win a Prize, we will do one of the following:

6.16.1.1. prize money of £2,000 and under will be paid into your bank account automatically,
6.16.1.2. prize money of over £2,000 will be paid into your bank account after a successful due diligence verification (for which you will be required to send us a copy of the documents in clause 6.4).

  1. CAN I CHANGE MY MIND?

7.1. We will only allow cancellation of a Ticket under exceptional circumstances (such as self-exclusion after you have bought a Ticket, or if some material features of the Lottery are changed). Except in the case of self-exclusion, any cancellation or reversal will need to be completed at least 72 hours before the Lottery Draw for the relevant Lottery.

7.2. If you bought a Ticket in advance of a Lottery Draw that is then subject to change(s) in these terms and conditions, but prior to us notifying you of the change(s), you may request a refund of your latest Always In subscription payment. You must send us an email request for refund from your registered email address at least 72 hours in advance of the affected Lottery Draw(s), subject to the limitations stated in clause 10. You acknowledge that if we accept your application for a refund, we will withdraw your ticket(s) from the applicable Lottery Draw and you will not be eligible for any Prizes in any subsequent Lottery Draw(s) associated with your subscription.

THE LOTTERY DRAW, INSTANT WIN LOTTERY, RAFFLES AND PRIZES

  1. THE LOTTERY DRAW

8.1. You will enter our Lottery Draws by buying an Always in Subscription on our website or by phoning Customer Service. Tickets cost £1 per Line, payable monthly in advance at £9.75 Your £9.75 is used to cover payments for all draws in a year for which there are normally 117 (52 Mondays, 52 Thursdays  + 12 Monthly Draws and 1 Annual Draw).  117/12 =£9.75.Some discounting may apply which, if applicable, will be paid by MBC ELM

8.2. Your numbers will be chosen for you when signing up for your Always In subscription. If you wish to change these, please edit on screen before sign up or call Customer Services. Each set of numbers contains five unique numbers between 1 and 49. These numbers are matched against the draw result every Monday and Thursday and for the Annual Draw.

8.3. You may purchase an Always in Subscription up to the date and time shown on our website. Whilst we will try to ensure that the date and time is consistent from month to month, there may be exceptional circumstances when we have to change a cut off date. It is your responsibility to ensure you buy your Subscription in plenty of time and we will not be responsible for loss of opportunity to enter a Lottery Draw.

8.4. We will display the name of the participating Charity that will benefit from any particular Lottery Draw on our website.

8.5. We reserve the right to hold the Lottery Draw on an alternative date if the normal Lottery Draw date falls on a Bank Holiday. We will notify any subscriber of the affected draw via email. Any such change will also be posted on our website. We also reserve the right to re-schedule or cancel the Lottery Draw, or if the normal Lottery Draw date falls on any other day we deem, in our absolute discretion, unsuitable for holding a Lottery Draw.

8.6. We will publish the results of each Lottery Draw on our website. A Prize shall only be awarded to a winning Ticket that has the Winning Numbers recorded at the Lottery Draw itself. We will automatically notify online Players via their registered email address if they have won a Prize.

8.7. In the Lottery Draw, 5 (five) Winning Numbers will be drawn at random by the Ball Machine. The Bonus Number will be drawn after all five Winning Numbers have been drawn.

8.8. You may only claim one Prize in respect of each Line per Draw.

8.9. From time to time, we may, at our absolute discretion, increase the prize amount for a Lottery Draw (up to the limit permitted by law), which will be announced on our website ahead of the draw. Under the Gambling Act 2005, no winner is entitled to receive more than £25,000 or 10% of total Ticket sales for any one winning line, whichever is greater, subject to a maximum permitted by law.

8.10. The Lottery Draw will be conducted by MBC ELM Limited, who will record the Winning Numbers and Bonus Number. If MBC ELM Limited observes or suspects any irregularity or failure in the procedure, the Lottery Draw will be stopped, declared null and void, and a new Lottery Draw will take place.

8.11. We will use a ball machine or a software Random Number Generator (RNG) to generate the winning numbers for the Lottery Draw. The software RNG was certified by a Gambling Commission approved test house to be generating outputs that are random, unpredictable and not reproducible.

8.12. Subject to this clause 8, Prizes paid to the holders of Tickets with Winning Numbers on Monday and Thursday draws will normally be as follows:

8.12.1 If the Bonus Ball is matched on your Ticket, you will be awarded 1 entry into the next available Super Friday Raffle. There is a minimum prize pot of £500 cash – actual prizes will be advertised on our website.

8.12.2. If 2 (two) Main Numbers are matched on your Ticket, you will be awarded 2 entries into the next available Super Friday Raffle.There is a minimum prize pot of £500 cash – actual prizes will be advertised on our website.

8.12.3. If 3 (three) of the Main Numbers are matched on your Ticket, you will be awarded 5 entries into the next available Super Friday Raffle. There is a minimum prize pot of £500 cash – actual prizes will be advertised on our website.

8.12.4. If 4 (four) of the Main Numbers are matched on your Ticket, you will win one Prize of £250;

8.12.5. If 4 (four) of the Main Numbers and the Bonus Ball are matched on your Ticket, you will win one Prize of £2,000;

8.12.6. If 5 (five) of the Main Numbers are matched on your Ticket, unless clause
8.13 applies, you will win a Prize up to a maximum of £25,000. Where there are multiple winners of the Jackpot, we will impose Prize Capping of £50,000 on the Jackpot Prize pool. For example, if there are 2 or less winners of the Jackpot, each winner will receive £25,000 according to the prize table. However, if there are 5 winners of the Jackpot, each winner will have an equal share of the £50,000 Jackpot Prize pool and receive £10,000.

Lottery Draw Prize Table - Mondays and Thursdays (Ticket Cost £1)

Tier

Numbers matched

Prize

Odds of winning

1

5 Main Numbers (Jackpot)

£25,000

1 in 1,906,884

2

4 Main Numbers + Bonus Ball

£2,000

1 in 381,377

3

4 Main Numbers

£250

1 in 8,869

4

3 Main Numbers

Five free entries into the Super Friday raffle

1 in 202

5

2 Main Numbers

Two free entries into the Super Friday Raffle

1 in 14

6

Bonus Ball

One free entry into the Super Friday Raffle

1 in 10

Approximate overall odds of winning a prize: 1 in 6

Approximate overall odds of winning a cash prize (excluding Super Friday Raffle): 1 in 8,869

 Monthly Jackpot Draw – All subscriber players. Last Saturday monthly (Ticket Cost £1.50)

Tier

Numbers matched

Prize

Odds of winning

1

5 Main Numbers (Jackpot)

£25,000

1 in 1,906,884

Odds of winning a cash prize in the Monthly Draw are 1 in 1,906,884.

Lottery Draw Prize Table - Annual Draw a (Ticket Cost £2)

Tier

Numbers matched

Prize

Odds of winning

 

 

 

 

1

5 Main Numbers (Jackpot)

£25,000

1 in 1,906,884

2

4 Main Numbers + Bonus Ball

£2,000

1 in 381,377

3

4 Main Numbers

£250

1 in 8,869

4

3 Main Numbers

£25

1 in 202

Approximate overall odds of winning a prize: 1 in 198

8.13. Subject to this clause 8, Prizes paid to the holders of Tickets with Winning Numbers in the Annual Draw will normally be as follows:

8.13.1. If 3 (three) of the Main Numbers are matched on your Ticket, you will win one Prize of £25;
8.13.2. If 4 (four) of the Main Numbers are matched on your Ticket, you will win one Prize of £250;
8.13.3. If 4 (four) of the Main Numbers and the Bonus Ball are matched on your Ticket, you will win one Prize of £2,000;
8.13.4. If 5 (five) of the Main Numbers are matched on your Ticket, unless clause 8.13 applies, you will win a Prize up to a maximum of £25,000.

8.14. A Prize Capping of £150,000 will also be imposed on the total prize amount (including all winning categories) in the Annual Draw. In such circumstances, we may reduce all prize categories in proportion so as to bring the total Prize payout to a maximum of £150,000 for the Annual Draw. Prize capping applies to all ticket sales be it through Always in, online or retail.

8.15. In cases where the £150,000 Prize Capping has to be imposed on the Annual Draw, we reserve the right to cancel Tier 4 Prizes

PRIZES

8.16. We may change the Prize sums paid to Players where we are required to do so by law, regulation or if the Gambling Commission tells us to do so. We will endeavour to notify you if it is possible and permitted by the authorities.

8.17. Prizes will be rounded up to the nearest pound if required.

  1. WHAT HAPPENS IF I WIN?

9.1. For online customers:

9.1.1. winnings up to £2,000 in the Lottery Draw or Annual Draw will be automatically paid into your bank account within 7 days.

9.1.2. If your winning is more than £2,000, we may request documentation from you (as stated in clause 6.4) in order to perform due diligence verification, and when satisfactory, we will make a payment into your bank account.

9.2. Where we pay a Prize to an Excluded Person, or otherwise pay a Prize in error, the Prize or any payment made in error must be returned immediately to us.

9.3. We will use our reasonable endeavours to make the Prize payment to you within fourteen days of receiving the requested documentations from you in order to perform due diligence verification. You must claim a Prize no later than 6pm on the 180th day after the date of the relevant Lottery Draw. If you don’t claim a Prize within this period, it will be forfeited, and the Prize will be returned to the relevant Charity for distribution to its Good Causes.

9.4. If you win a Prize, it is your responsibility to pay any and all taxes due in respect of that Prize.

  1. LIMITATION OF OUR LIABILITY AND RESERVATION OF RIGHTS

10.1. Subject to clause 10.2, our liability to you shall be limited to the amount of any Prize or refund that you may have become entitled to under these terms and conditions. We shall not be liable for any loss other than our failure to pay out a Prize or a refund you are entitled to. In particular, neither we nor any Charity shall be liable to you for any loss or damage you suffer because of:

10.1.1. any failures, errors or delays in our Computer System, any postal services, or electronic banking services used by us or you from time to time;

10.1.2. incorrect or misuse of our website, mobile site, mobile application, or customer service centre;

10.1.3. retailer error or incorrect or misuse of our retail terminal;

10.1.4. any event that is beyond our, or the Charities’ reasonable control (such as fire, flood, power failure, war, failure of telecommunications services or act of government);

10.1.5. your failure to meet your obligations

10.1.6. your entry into the Lottery, or any act, omission or event that prevents you from entering the Lottery;

10.1.7. the withdrawal or cancellation of a Lottery;

10.1.8. your failure to keep your contact details updated

10.1.9. a negligent act or omission by you.

10.2. Nothing in these terms and conditions shall exclude or limit our liability:

10.2.1. for death or personal injury resulting from our negligence; or

10.2.2. for fraud or fraudulent misrepresentation; or

10.2.3. where it can't be excluded or limited by law.

10.3. We are not liable in contract, delict or tort (including but not limited to negligence), or otherwise in connection with the Lottery for:

10.3.1. loss of profits, business or anticipated savings or loss of data;

10.3.2. any special or indirect or consequential losses; or

10.3.3. any loss of goodwill or reputation.

10.4. By requesting self-exclusion, you are entering an agreement with us. If you breach the self-exclusion agreement by circumventing our measures to stop you from purchasing tickets online or at our retail locations, we shall not be liable to you or any third party in respect of any breach by you of that agreement giving rise to loss, and we are under no obligation to compensate any loss or damage caused by your action or breach, or to return any deposits, winnings, or other funds in respect of your action or your breach.

10.5. We exclude all warranties, conditions and guarantees relating to the Lottery, whether express or implied by law, to the maximum extent permitted by law.

10.6. The Lottery is provided on an “as is” and “as available” basis and we make no representations or endorsements of any kind. We do not guarantee that our website, telephone system, broadcast or live transmission of the Lottery Draw will be uninterrupted or error-free. If we need to carry out maintenance work to upgrade or update our Computer System, we may need to suspend the provision of the Lottery.

10.7. We reserve the right to suspend or close a Player Account, or refuse to set up a Player Account. We also reserve the right to refuse selling tickets to someone at our retail locations. This is at our absolute discretion and we do not have to disclose our reasons. If we close your Player Account, we will return all monies held in the account to the Registered Payment Method within seven (7) working days, unless clause 1.1 applies.

10.8. If you visit any websites via hyperlinks provided on our website, all transactions made on those websites are conducted entirely at your own risk.

  1. Responsible Gambling

11.1. At Scottish Children’s Lottery, we provide you with a variety of facilities to help you stay in control and play responsibly.

11.2. To self-exclude from Always In, please contact our Customer Service team on 0330 123 3951. Retail customers can also apply for Self-Exclusion by completing the Customer Self-Exclusion Agreement available at our retail locations or by contacting our customer service team. If you are already self-excluded from any other product we offer online or in retail, we will block you from playing Always In by performing regular cross checks of our database.

11.3. The use of these facilities involves a joint commitment between you and us. We will take all reasonable steps to prevent you from gambling beyond any limits or restrictions that are set within your account. At the same time, you must not attempt to circumvent those limits or restrictions. We shall not be liable to any damages caused by your circumvention, or to return any deposits, winnings, or other funds in respect of such activity.

11.4. After self-excluding from any of our sites, we also advise that you self-exclude from any other gambling operators where you hold accounts. Also, there is website filtering software to prevent you from accessing gambling websites from your personal computer. These include:  GamBlock ,   Net Nanny ,  Optenet PC ,  Betfiler ,  Gamstop .

11.5. We may also impose online operator exclusion, time-out, deposit and spending limits if we think it is necessary to help you stay in control. If we do this, we will tell you what and when measures are put into place.

11.6. To further support responsible gambling, Customers are restricted to a maximum of 6 Lines when playing Always In – see rule 4.24.

  1. MAKING A COMPLAINT

12.1. If you have a complaint or if you are unhappy about any aspect of the Lottery, or if you want a copy of our complaints procedure you should contact our Customer Service team.

12.2. If you are not satisfied with the proposed resolution of a complaint through our complaints procedure, then if the dispute meets the criteria detailed in the Gambling Commission’s Code of Practice, you may be able to refer your complaint to an independent adjudicator for further investigation and review. This independent adjudicator is called the Independent Betting Adjudication Service (IBAS) and specialises in the resolution of gaming disputes. They will consider your complaint totally impartially and we are bound by their decision. Complaints/disputes can be pursued with IBAS for up to 12 months following the date at which all attempts to resolve the dispute with us has failed. IBAS contact details are as follows:

Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS
Telephone: 020 7347 5883
E mail: adjudication@ibas-uk.co.uk
Website: www.ibas-uk.com

  1. GENERAL

13.1. Scots law applies to these terms and conditions, and the Scottish courts will decide the outcome of any litigation arising between you and us.

13.2. All intellectual property rights generated from the operation of the Lottery shall belong to us or our licensors. Copyright, trademarks and other intellectual property rights, including without limitation, copyright, trademarks, the underlying software, the design, graphics, layout, look and feel and structure of our website and social media sites or on other promotional material for the Lottery, database rights, design rights, domain names and rights to goodwill and/or to sue for passing off, belong to us or our licensors. You are permitted to use this material and content only as expressly authorised by us or our licensors. You agree to take all steps (at our cost) to vest in us any intellectual property that you create in the course of entering the Lottery, or posting material on our website or social media sites.

13.3. You acknowledge and agree that the material and content contained within our website is made available for your personal, non-commercial use. You are not permitted any other use of such material and content. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.

13.4. We will store, manage and use all information you provide to us for the purposes of the Lottery in accordance with current Data Protection legislation and also with the privacy policy posted on our website (www.alwaysinlottery.com). Our privacy policy forms part of these terms and conditions.

13.5. If you wish to be removed from our online mailing list, you should;

13.5.1. click on the unsubscribe link shown on all our e-mails, or

13.5.2. contact our Customer Service team

13.6. If you do not transact on your Player Account for a period of twelve months, your Player Account may be classed as dormant. We will e-mail you if your Player Account is likely to become dormant to tell you what you need to do in order to prevent this happening. If you take no action following the period specified in our correspondence with you, we reserve the right to close your Player Account.

13.7. You acknowledge that we may want to carry out publicity activity relating to Players and Prizes. Unless we are required to do so by law, we will only disclose information about you or your Prize with your consent (or in the case of a syndicate, the consent of each Player).

13.8. We may terminate, vary or suspend the provision of the Lottery, or access to your Player Account without prior notice:

13.8.1. on breach of these Terms and Conditions or the relevant Lottery rules; or

13.8.2. if we stop managing the Lottery;

13.8.3. where we are required by law to do so; or

13.8.4. for any other reason at our sole discretion (always acting reasonably).

13.9. On termination of your Player Account or the Lottery, we will return your Funds to your Registered Payment Method.

13.10. The Charities may change from time to time. It is our responsibility to add charities to the Scottish Children’s Lottery, or to remove charities from it. We will always tell you if the Charities change.

13.11. It is your responsibility to ensure that the information you give us when you register to play the Lottery is kept up to date.

14 WHAT HAPPENS TO MY MONEY IN THE EVENT OF INSOLVENCY?

14.1 The Gambling Commission requires us to tell you what happens to Customer Funds, and the extent to which those Funds are protected in the event of our insolvency. Customer Funds (both monies deposited by Players or reflected in their Account Balance as a result of Prizes paid to Players) are kept in accounts separate from business accounts; and arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. This corresponds to a ‘medium’ level of protection as defined by the Gambling Commission. You can get more information from the Gambling Commission’s website at https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx