The Scottish Children's Lottery supports Chance to Flourish (SCO46177) (the "Charity")
The Charity has appointed MBC ELM Limited, a company registered in Scotland (Company Number SC513712), with registered office at 272 Bath St, Glasgow, G2 4JR (MBC ELM" or "we") to promote and manage the Lottery. MBC ELM is the data controller responsible for looking after your personal data in line with data protection and privacy laws.
When you use our Services, some personal data will be collected as follows:
Registration: When you register and open an account with the Lottery, we collect your name, email address (and a password), postcode and postal address, telephone number, date of birth, and banking details. We may also collect some of this information when you interact with us via our customer service centre.
Correspondence: Any personal data you provide when you communicate with us via any means such as by email, phone or post and via our customer service centre with any comments or questions.
Financial: your bank account details (including account number, sort code and account holder name). This also includes transaction details including payments from you, deposit and ticket purchases, payments made to you (withdrawals and winnings), bonuses and vouchers given to you and used by you, details of games played and the outcomes of those games.
Analytical: Information about how you use the Services including, for example, the frequency of your visits, the amount you spend on our Services (both in a single transaction and over a period of time), and your preferences relating to our Services.
Technical: Includes information about your device or browser when you use our website, date/time of visits and page view data.
Marketing: Includes your instructions as to whether or not you wish to receive electronic marketing from MBC ELM Ltd.
Data from Other Sources:We may also receive personal data from various third parties, such as credit reference agency Transunion Information Group Limited ("Transunion"), Bacs Payment Schemes Limited and The Access Group. We may also utilise publicly available sources including search engine results and social media pages.
You may ask us to amend your details or close your account by contacting us on the telephone on 0330 123 3951 or via details provided at www.alwaysinlottery.com - we will action your request as soon as reasonably practicable.
Data protection and privacy laws permit us to collect and use your personal data on a limited number of grounds. The key grounds upon which we rely are one or more of the following:
In the table below we have set out a summary of when we may process your personal data and our legal bases for doing so.
The security of your account is important to us. We have technical and operational security policies in place to protect the data we collect, use and store, against unauthorised access or disclosure, improper use, alteration, unlawful or accidental destruction or loss.
Any data transmitted via our website or mobile app are encrypted at all times whilst in transit over the internet. We use Secure Sockets Layer ("SSL") technology, a special protocol that automatically encrypts any data sent by you on our secure pages. Our server then reads the data using a private key. This means that your data, is turned into a code that can only be decoded with the private key or password. If your browser is suitably configured, you may receive a warning message when you first access any secure page on the Services. This is simply information to advise you that the website is protecting your data.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Please be aware that the sending of information through the internet is not completely secure. We do not guarantee the security of your data transmitted to and from the Services over the internet, and you accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent. For your own privacy protection, we encourage you not to include sensitive information (such as financial information) in any email or text communication you may send to us.
AVOIDING LOTTERY SCAMS
Scammers use emails, phone calls or letters which try to trick you into thinking you've won a lottery prize and may use real or convincing company logos in their emails or letters.
They do this so that they can ask you for money to release the prize or for your personal details, which they can use to try to steal your identity.
If you are in any doubt about an email you have received, please do not select any links in it. Instead, type the website address directly into your browser.
It is not necessary to select links in emails we send to you to claim your prizes.
Remember that we will never ask you for money to release a prize and we do not give details of winning prize amounts in our emails.
USE EMAIL SAFELY
REPORT A SCAM
If you think you have been the victim of a scam, contact Action Fraud on 0300 123 2040 or https://www.actionfraud.police.uk/
For more information about online security, visit www.getsafeonline.org
We share your data in the following ways:
You will receive service emails from us about your account or to update you on any material changes to our Terms and Conditions, privacy and cookies policies.
Where you have agreed, we will also send you promotional messages about the Lottery. We will keep you up to date by sending you emails, SMS and e-newsletters from time to time. We may also communicate with you by phone and text. All communications from us will be clearly marked as being sent by us and will include information that will enable you to stop the promotional communications at any time, if you wish to do so.
We may also, from time to time, send marketing communications to you via post on the basis of our legitimate interests.
Where you have agreed, MBC ELM Limited will also send you marketing emails. These emails will be clearly marked as being sent by MBC ELM Limited.
You can opt-out of receiving our email communications by following the link contained at the bottom of the relevant emails or by contacting us at firstname.lastname@example.org. You can also manage your marketing preferences via your account profile. You should note that if you opt out of marketing communications, we will still contact you with customer servicing information, or operational information about your player account or the Lottery. This means that you will not be removed completely from our mailing / contact lists.
Your web browser or device may also provide MBC with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).
Please note that some of the system functionality will not work if you disable cookies that are strictly necessary.
If you phone our customer service centre, your call may be recorded. We use these recordings for training and quality assurance purposes. Recordings can also help us to resolve queries quickly.
We will hold your personal data on our systems for as long as you use the Lottery Services and as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. We keep your personal data for seven years after you close your account. At the end of this period, we will either delete or anonymise your data (meaning that it can no longer be used to identify you) for statistical purposes, in which case we may use this information indefinitely without further notice to you.
To determine how long we keep your Personal Data for, we consider the amount, nature and sensitivity of the Personal Data, the purposes for which it was collected and the potential risk of harm from us continuing to keep it.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have various rights in relation to the Personal Data we hold about you which include a right to:
If you wish to exercise any of the rights set out above, please contact us in writing or email email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.