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Help

Please check our help section or get in touch with our Customer Service Team:

Email: help@scottishchildrenslottery.com

Telephone: 0330 123 3951

Standard geographic rates apply for Landlines. Mobiles may vary.

Frequently asked questions

How to Play

How can I make sure I'm Always In?
What prizes can I win?
What happens if I win a Free entry?
What methods of payment are accepted?
Is there a rollover?
Can I play if I live outside of Scotland?
Can I cancel my ticket?
Can I sign in to play my numbers?
How will I know if I have won?
How do I claim my winnings?
Where can I find the results of each draw?


My Account

How do I change the bank account details for my Direct Debit?
What happens if there are insufficient funds in my bank account and my Direct Debit fails?
Can I use any debit card to set up a subscription?
Once I subscribe, can I play straight away and be entered into the next draw?
When will funds be taken from my bank account?
How much will we take for your subscription?
How do I change my address details?
How can I cancel my subscription?
What happens to my Annual Draw tickets if I cancel before the Annual Draw?
I'm worried I've received an email/phone call/letter from a scammer


Good Causes

Where do the proceeds go?